Privacy Policy

Last updated: 1 June 2025. This policy explains how CoinHarbourX (“we”, “us”, “our”) collects, uses, and safeguards personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Controller Details

The data controller is CoinHarbourX, 45 Harbour Lane, London, EC2V 8RT, United Kingdom. Contact: [email protected], +44 20 7483 5627.

2. Data We Collect

We may collect the following categories of personal data: name and email address submitted through contact forms; IP address and browser information collected automatically when you visit our website; and usage data such as pages visited, session duration, and referral source gathered via analytics tools.

3. Lawful Basis for Processing

We process your personal data on the following lawful bases under UK GDPR Article 6: (a) your consent, where you have freely given it; (b) our legitimate interests in operating and improving our website and communicating with potential clients; and (c) compliance with legal obligations where applicable.

4. How We Use Your Data

Personal data you provide via our contact form is used solely to respond to your enquiry and, where relevant, to follow up regarding our consulting services. We do not use your data for automated profiling or unsolicited marketing without separate consent. Anonymised analytics data is used to improve website performance and user experience.

5. Data Retention

Contact enquiry data is retained for a maximum of 24 months from the date of submission, after which it is securely deleted. Analytics data is retained in aggregated, anonymised form and does not constitute personal data. You may request deletion of your personal data at any time by contacting us directly.

6. Third-Party Sharing

We do not sell, rent, or trade your personal data with third parties for commercial purposes. We may share data with trusted service providers who process it on our behalf under appropriate data processing agreements. All third-party processors are required to comply with UK GDPR. We may disclose data if required by law or to protect the legal rights of CoinHarbourX.

7. Your Rights

Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to or restrict processing; and data portability. To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to store your preferences and analyse traffic. Please refer to our Cookie Policy for detailed information about the cookies we use, their purposes, and how to manage your preferences.